SOLUTIONS TO ADAPT TO A NEW NORMAL AFTER COVID – 19 PANDEMIC AT HANOI DAEWOO HOTEL

Abstract

The COVID-19 pandemic has badly affected the global economy that includes aviation, tourism and the hotel industry. According to statistics from the Vietnam National Administration of Tourism, the productivity of hotel rooms has decreased drastically. Only
40% of the total capacity, which is the lowest number ever, has been exploited. Many small hotels had to close down, and some larger ones had to cut down on the number of staff, rotate the tasks among employees, redirect their business to maintain the existence of their
organizations. The 5-Star Luxury Hanoi Daewoo Hotel has been affected by the COVID19 as well. The article, therefore, mentions the effects Hanoi Daewoo Hotel has experienced and suggests some solutions such as advertising, promoting, restructuring HR
plans, improving infrastructure, maintaining the relationship with customers to adapt to
the new normal after COVID-19.