Analysis of the Causes of Poor Communication among Stakeholders in High-Rise Building Projects in Ho Chi Minh City

Abstract

This study focuses on analyzing the causes of poor communication among stakeholders in high-rise building projects in Ho Chi Minh City. Based on previous research and expert opinions, the study identified 30 causes. Using the Relative Importance Index (RII) method, the study recognized the five most prominent causes of poor communication, including: “Inaccurate communication of project information,” “Inaccurate construction instructions/technical information,” “Ineffective planning and coordination among stakeholders,” “Lack of mutual understanding among stakeholders,” and “Poor quality of technical drawings.” The findings provide a basis for stakeholders to clearly identify the causes of poor communication, thereby proposing solutions to improve communication effectiveness and minimize negative impacts on project performance.