Current situation of outcome medical service quality and some factors affecting at Hoan My Binh Duong hospital in 2021

Abstract

The study was carried out on 252 cases by a descriptive cross-sectional method combining qualitative and quantitative at Hoan My Binh Duong Hospital. The research method using the SERVPERF toolkit was tested through Cronbach’s Alpha reliability coefficient, surveyed 252 patients who came for outpatient medical examination and treatment, and conducted in-depth interviews with a number of research participants including representatives of the leaders of the study. hospital director: 01 people; Leading representative of medical examination department 01 people; Doctor working at the medical examination department 01 people; Nurses working in the outpatient medical care area: 02 people; Customer care staff: 01 people. The research results show that the service quality in the outpatient clinic, through the assessment of the patients, results in an overall average service quality score of 4.33 (±0.55) on a scale of 4.33 (±0.55). 5. Service quality is assessed as good. From the research results, the author suggests that hospitals continue to promote their advantages and promote IT applications towards smart hospitals.