Satisfaction of caregivers for under 6 years-old inpatients with treatment services and its related factors at Cai Lay district hospital, Tien Giang province in 2020

Abstract

Objective: Describe the satisfaction of primary caregiver of under 6 years-old inpatients and determine some related factors at Cai Lay district hosptial, Tien Giang province in 2020. Methods: A cross-sectional study was conducted in 2020 with a total of 360 caregivers for under 6 children inpatients. The research measurement utilized a standardized tools developed by the Ministry of Health, Vietnam. Results: The main findings showed that the percentage of general satisfaction among caregivers of under 6 years-old inpatients was 67.6%, the satisfaction with infrastructure and equipment with a lowest rate with 63.2%. The factors related to patient satisfaction include economic situation, marital status, age, education level, health insurance, number of medical check-ups in the past 12 months and length of stay in hospital. Conclusion: In order to further improve the satisfaction of caregivers for under 6 children inpatients with treatment services, the attitude of medical staff with patients should be improving. Moreover, strengthening a process of maintain and upgrade infrastructure and equipment in Pediatric department and hospital. Also, there is a need of improving the quality of medical examination and treatment services covered by health insurance.