Satisfaction of inpatient with diagnosis and treatment service and some associated factors in Hoan My Binh Phuoc hospital in 2019

Abstract

In health administration, the satisfaction of patients is an important factor that need to be achieved by health facilities. This cross-sectional analytical study aims to fulfill two objectives: (1) To describe the satisfaction among inpatients, and (2) To identify some related factors to the satisfaction of inpatients at Hoan My Binh Phuong Hospital. The study took place between April and October 2019 on 300 inpatients and used a questionnaire designed by Hoan My Medical Group based on the Ministry of Health’s satisfaction form. The research results show that the average satisfaction rate of the medical service at Hoan My Binh Phuoc Hospital is 92.27%. The satisfaction of patients on medical examination and treatment is the highest at 96.55%; followed by satisfaction on the time to use the services in the hospital at 94.62%; the satisfaction rate on service attitude of medical staff is 90.96% and on the facilities is the lowest at 86.75%. The study also found that the number of hospitalizations treated in the past 12 months the associated factor to the satisfaction of patients.