Impact of digital transformation on competitiveness of Vietnamese commercial banks

Abstract

The research aims to examine the impact of digital transformation on the competitiveness of
Vietnamese commercial banks. By using data of 20 Vietnamese commercial banks during 2008-2020 and the ICT readiness index (ICTIndex) for commercial banks, the study empirically demonstrated the impact of digital transformation on the competitiveness of commercial banks. On that basis, the study has proposed a number of recommendations for banks in the digital transformation process to increase competitiveness.