PARENTS' SATISFACTION WITH THE QUALITY OF PRESCHOOL EDUCATION SERVICES IN DANANG CITY

  • Hải Hoàng Thế
Keywords: parents' satisfaction, educational service quality, preschool education services, preschool education in Danang

Abstract

The study’s objectiveis to determine the level of parents' satisfaction with the quality of educational services at preschoolsin Danang City. The study uses the survey method by surveying 580 parents whose children are studying at nursery schools in the city on the following aspects related to the educational service quality:(1) responsiveness to information, teachers,and programs; (2) financial expenses;(3)facilities and equipment; (4) specific support of schools for parents, and (5) generalsatisfaction with the quality of education. The results show that parents are appreciate educational service quality highly and quite satisfied with preschool education quality.The informative response, teachers and educational programs, and educational expenses reach a highlevel of parents’ satisfaction. Meanwhile,parents' satisfactionwith facilitiesand specific support witness a lower level. There is no significant difference in the level of assessment of educational service quality and satisfaction among children's parents by gender and by type of school, but there is a significant difference by educational level of children's parents.

điểm /   đánh giá
Published
2023-05-04
Section
UED Journal of Social Sciences, Humanities and Education