Organisational trust - an important indicator of business capacity: Comparative surveys in the international and Vietnamese enterprises

Abstract

    Trust has been a widely studied concept in sociology but also in business management. This is challenging topic and trust is the key factor influencing the human relationship development. The research findings have verified the importance of trust in building the organisational competence and its capacity to managing crisis in the context of global competition. This paper introduces a survey conducted in 53 companies from 8 countries to identify The Organisational Trust Index (OTI) and the findings while applying the study to Vietnam enterprises.