Measure Pay Satisfaction and Loyalty of Vietnamese Office Workers

Abstract

 This paper utilized the Pay Satisfaction Questionnaire (PSQ) developed by Heneman and Schwab (1985) to test the pay satisfaction of Vietnamese office workers (hereafter referred to as employees); and then determined which dimension of PSQ deeply affects their loyalty. The Structural Equation Model was utilized with a population of 224 office workers who graduated from three-year colleges at the least and have been working in HCMC. The results showed that the four-dimension PSQ was suitable to measure the pay satisfaction of Vietnamese employees; and these four dimensions include pay scale, pay raise, benefits, and pay administration. Of which, nthe pay administration affects the loyalty of employees more strongly than the pay nscale does. The paper also discussed and extended some solutions that enterprise managers could consider for improving the pay satisfaction and loyalty of their nemployees.http://jabes.ueh.edu.vn/Home/SearchArticle?article_Id=cb8ab9fe-d3d1-48a5-a8d0-06301fb97111