BENEFITS AND CHALLENGES OF IMPLEMENTING COMPUTER-BASED TESTING IN BUSINESS ENGLISH 2 COURSES AT HANOI UNIVERSITY OF INDUSTRY

Abstract

This study examines the benefits and challenges of implementing Computer-Based Testing (CBT) in Business English 2 classes at Hanoi University of Industry,
focusing on students' and teachers' perspectives. The research involved 57 students with reliable responses and 7 teachers, utilizing a questionnaire and semi-
structured interviews. The results highlight several perceived benefits, such as greater flexibility in scheduling, improved time management, ease of use,
accuracy, and quick feedback. However, concerns about exam anxiety, and cheating opportunities. Additionally, challenges such as internet connectivity issues,
software glitches, and insufficient technical support were identified as major obstacles, with students particularly highlighting the impact of technical problems
on their test performance. Teachers, however, were less concerned about technical issues affecting students’ results but emphasized the importance of stable
internet infrastructure. The study concludes that while CBT offers many advantages, improvements in technical reliability and infrastructure are needed to
address the identified challenges.